10 Day Placement Assignment Analysis From Snap Social Work
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SNAP is an organisation that was arrange in June 2008. It is a collaboration of six organisations – Orwell Housing Association, Anglia Care Trust, Epic Trust, Ipswich Housing Action Group, Family Action and Together- Working for Wellbeing. Each employee of Snap is affiliated to one of the main organisations and is an worker of solely one of the partners. All six organisations tendered, and gained the contract to supply CARA (Central Access & Referral Agency) and non accommodation based housing help. The collaboration of the companies ensures a variety of skills, information and expertise.
SNAP is answerable for support all through Suffolk aside from those in the Waveney area. These referrals come through CARA however are then transferred to Flagship Housing to offer support.
SNAP’s major aims are to forestall homelessness, to support people to develop abilities that will facilitate unbiased living and to prevent or assist a person from being admitted to institutionalised lodging.
The assist SNAP offers could also be accessed by anybody over the age of sixteen so long as they’re eligible to receive public funds and have wants which are housing related.
SNAP helps individuals for a most of two years, as much as three hours a week. The wants and progress of the service person are reviewed each thirteen weeks. If the service person still requires support after two years or is deemed to have ongoing requirements then they are referred to different businesses that will present this.
Each organisation that is concerned in SNAP, has their very own insurance policies and mission statements.
The values that SNAP have taken as their own are those of respect, integrity, honesty and belief. There is no mission statement that applies total, as each employee of SNAP is employed by one of many six agencies, and it is the mission assertion of that agency that applies to the person worker.
SNAP has six assist planning principles. The first of these is that the support offered is individualistic. This is a traditional social work worth originally put forward by Biestek (1961). This value signifies that the employee should recognise and understand each service user’s unique qualities and scenario and take these under consideration at all times.
SNAP additionally advocates person centred remedy. This method originated from Carl Rogers (Rogers, 1942) and is from the humanistic school of psychology. This theory includes the method of offering the service consumer with unconditional positive regard, empathy and openness as it is these that empower the service person and facilitate their capacity to solve their very own points.
SNAP works in an inter-professional manner. Referrals obtained by SNAP are from a large number of agencies due to the variety of service users and their needs. SNAP is only able to support those that have difficulties in maintaining a tenancy and something that doesn’t fall within this remit requires SNAP to signpost the service users to different agencies. Furthermore, the assist supplied might contain SNAP liaising with other businesses which might be related within the service user’s life.
All SNAPs interventions are Task centred (Reid & Shyne 1969). SNAPs support is classed as brief time period despite the precise fact that it could proceed for up to two years. Task centred strategy to intervention is often done on a a lot shorter time period foundation, often six weeks. SNAP and the service person both agree their roles and obligations through the assist; this is within the type of a document that makes clear to the service user and the support worker, what every will do through the assist. This is signed by both at the onset of help. This is according to the duty centred strategy and makes clear what difficulties have to be addressed and eachs’ function in doing this. As all of SNAPs service customers are experiencing issues with regard to housing, this problem fixing approach is each sensible and relevant. At every 13 week evaluate, SNAP ensures that progress is being made and the service users’ needs are reassessed. Some of the referrals that are made to SNAP, involve service customers in a disaster scenario, notably if imminent eviction is in all probability going. The task centred method is similar to crisis intervention (Caplan & Lindemann -Kanel, 2003, p.14) although crisis intervention has a more psycho-dynamic method, selling psychological development versus task centred concept, which is extra based mostly on the understanding that a disaster provides the motivation to behave. Both crisis intervention and task centred approaches contain downside solving.
SNAP treats its service consumer in a non judgemental manner. This is one of Biesteks (1961) traditional social work values requiring that the employee does not choose and neither approve or disapprove of the service user. During my shadowing this has been the case.
Due to the nature of SNAPs intervention, being quick time period housing assist, it is difficult to set up committees or long run consumer groups which have an input into the organisation and how it’s run and the longer term development. However, SNAP do frequently ship out questionnaires to service customers to have the ability to confirm whether or not the service they’ve acquired has been helpful and whether the service users’ scenario has improved. It has additionally been instructed that a ‘Mystery Shopper’ kind train be undertaken in order to ensure that service customers are receiving the most effective service possible at the point of contact.
At each evaluate, the client is asked whether or not they have been pleased with the service they’ve received from SNAP. They are asked whether or not their scenario has improved, not improved or worsened since support started. They are also asked if they have any ideas as to whether SNAP may improve their service or whether there’s anything that they really feel they could try this they aren’t already doing. It has been determined that as part of my Observational placement task of enterprise an interview with a service person, I will use this part of the review as questions for my placement interview. On an operational degree, SNAP is entirely consumer led, because of its task centred strategy.
As each shopper is reviewed regularly, there are opportunities all through the intervention for service users to have the ability to give suggestions at various points via SNAPs involvement. It is tough to offer service customers a strategic role in the organisational development as a result of brief time period nature of the intervention.
Whilst shadowing with the help staff, I saw many examples of excellent practice. Each support worker that I shadowed with was empathetic and appeared to construct good relationships with the service customers they were assigned to. They seemed to be non judgemental (Biestek), coping with intercourse offenders and expressing a level of sympathy for their incapability to rebuild their lives following a conviction. There seems to be high ranges of oppression towards the extra vulnerable referrals. The benefits agency itself made many service users really feel powerless and this was acknowledged by the help workers who then called the agency on behalf of the service customers. This was anti- oppressive and illustrated this value to me very clearly.
Another area that I will identify as good practice, had been the recording of interventions, and get in touch with made with both the service user and others who have been linked to them. Each help worker that I shadowed appeared to make an entry on the computer system after every telephone call made and letter sent in addition to after every go to. It would seem that this was carried out; guaranteeing data relating to every intervention was up to date and full. This complies with Section 6.1 of the Codes of Ethics that states that:
‘As a social care employee, you have to be accountable for the standard of your work and take responsibility for sustaining and enhancing your information and skills by sustaining clear and accurate data as required by procedures established on your work;’
Whilst shadowing LC, we discovered that a service user was going to make a possibly fraudulent Housing Benefit Claim. Once the service user informed LH of their intention, LH advised that this may be fraudulent and informed the service person that she should not be doing this. The service consumer acknowledged that she was going to and so LH said that they would be unable to support the service consumer if this was the plan of action that they meant to take. The service person decided to observe LC’s recommendation. This showed honesty and integrity on the a part of LC, in accordance to Section 2 of the Social Work Codes of Practice as nicely as SNAPs personal personal values of integrity and honesty.
After being in the workplace with various assist employees, it was obvious that at times there weren’t sufficient desks and laptop terminals for all those in the workplace to find a way to use. Although this did not happen on a regular basis, it did occur frequently. It may be an concept to perhaps put money into some more. Furthermore, once more, not on a daily basis, however regularly, it was not potential to signal into the working system due to the maximum amount of users being logged on to the computer systems. I even have by no means seen this IT problem earlier than and it struck me as being unusual. I was advised that extra licenses have been purchased so the issue just isn’t as great as it was up to now. Although addressing this concern would obviously alleviate any delays in using the IT, making Snap more environment friendly and efficient, it is most likely not sufficient of a problem to warrant the economic investment that might be concerned.
It might be said that as SNAP is a relatively new company, and with the other established organisations bringing a wealth of data and experience to the desk, SNAP is nicely placed to cherry decide one of the best apply from each.
SNAP appears to be an efficiently run organisation. The workers appear to be knowledgeable and have the most effective pursuits of the consumer in mind. There are clearly outlined techniques in place at each stage of intervention, including the recording of data.