A Description of the Issue or Area of Public Concern Raised

Unit 201
Principles of communication in adult social care settings

Outcome 1 Understand why communication is important in adult social care settings


-Create and maintain relationships
-To teach and to learn
– To share opinions
– Feelings and emotions
-getting to know each other’s

Effective communication is essential in building a meaningful relationship between the resident and the carer as it can help build trust and respect. Effective communication is fundamental in regards to the resident’s needs and preferences and to ensure they are met. Effective communication can get positive results.

In face-to-face communication, the person listening may not always indicate verbally if they have understood or if they agree. Observing body language helps the speaker understand if the other person understand, agrees

Outcome 2 Understand how to meet the communication and language needs, wishes and preferences of an individual

It is important to find out an individual’s communication and language, needs, wishes and preferences to: Enable effective communication, understand what an individual is trying to express, understand an individual’s beliefs, culture, and values. To stop an individual becoming stressed out, frightened or frustrated. To be able to support an individual in their daily life. 2.2

Non-verbal communication:
-written words
-facial expressions
– eye contact
– touch
– physical gestures
– body language
– behaviour
– gestures
– visual aids e.g. flash cards,
pictures, symbols
Verbal communication:
– vocabulary
– linguistic tone
– pitch

Outcome 3 Understand how to reduce barriers to communication

Barriers may include:
– not understanding or being aware of an individual’s needs, wishes, beliefs, values and culture – not making communication aids available or checking they are working – not allowing sufficient time to listen

-being dismissive and nonresponsive
-a noisy environment
-an uncomfortable environment e.g. lighting, temperature
– a lack of privacy
To reduce barriers to communication you have to ensuring the support for individual’s, be available for others. Establishing the individual’s needs, wishes, beliefs, values and culture . Also seeking advice from others. If necessary change the environment. 3.3

At the end of the conversation you can ask the individuals if understand everything you was saying to him. To make yourself sure. 3.4
-Translation services This service can help with changing the written text from one language to another. -Interpreting services This service can help with converting spoken language to another language. -Speech and language services This service can support people who have had a stroke and have problems with their speech. -Advocacy services This service can support people who are unable to speak up for themselves. This service tries to understand the needs, wishes and preferences of people, and will argue on their behalf.

Outcome 4 Understand confidentiality in adult social care settings

Confidentiality means keeping information private and keeping information safe. Passing on private information only with the individual’s permission . Only passing on information without the individual’s permission to others who have a right to it or need to know it. 4.2

If you wants maintain confidentiality you have to be aware of bringing up personal information re: patients/residents. Think before you share information as it may be confidential. Do not share more than is necessary. You have to check the identity of the person before passing on information. Do not discussing personal information about individuals outside of work, you never know who may be listening. 4.3

Sometimes confidential information disclosed by a client may need to be passed on to others: If there is a risk of danger or harm to the client, or other people, if abuse is suspected, or if there is suspected misconduct of a colleague, in respect of care of a client, (Whistle-blowing). You must inform the client why the information needs to be passed on to others, and that it is your responsibility to do so. 4.4

The only time you seek advice when adult has spoken to you in confidentiality is when that person is in danger. For example. If being
sexually abused, physically abused, threatening to kill themselves etc.

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