Ann Mulcahy, Xerox Case Study

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11 December 2021

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Fiedler’s Contingency Model:
The Contingency Model that was developed by Fiedler’s and his associates was aimed to link the management fashion with the situation and circumstances surrounding each leader. (The Leadership Experience. p.68). Now will try to assess the management fashion of Anne Mulcahy to check the extent to which she was a relationship-oriented chief or a task-oriented chief. One of the primary things she talked about on the short film that we watched in school was that lots of her time within the first few months “was spent listening” to staff and customers which exhibits how much she cared about them and their wants.

In web page 3 of the article written by Betsy Morris, she clearly says that “nothing spooked” her as a lot as excited about the ninety six,000 people who labored for Xerox “if this factor went south”. In addition to passionately listening to her clients and staff, she was very humble asking for any kind of help from employees or investors.

This is probably driven by her desire to keep Xerox alive for the folks regardless to infinite calls from financial advisors to file bankruptcy. Anne as quickly as asked if anyone within the company could train right here Balance Sheet 101, so she could relate her selections to how the steadiness sheet could be effected. This was not the first time she asked for help, which in my opinion, was unusual but very encouraging to other employees to hunt help whenever wanted. She additionally personally met with high executives and was open with them to debate each detail about the company and inspired their involvements in the choices.

All of those and other evidences show the extent to which she was a relationship-oriented leader.

On the other hand, she was additionally specializing in setting clear monetary progress goals for the corporate even of the selections made would harm some people. In different phrases, she was favoring the company’s sustainability and long-term interest over the individual’s pursuits. She, for instance, decreased the work pressure by 30,000 to have the ability to accomplish the 5% annual growth by 2005. Therefore, on this scenario, she made a troublesome determination and was a taskoriented leader. Also, when she took house binders and insisted to grasp the monetary side

in making the best decisions, she possessed a excessive level of task-oriented. The case additionally tells us in web page 6 that she had not taken a single weekend in two years, which reveals how much she was centered on her targets for the corporate. Regarding the scenario by which she worked, she had respect and trust between her and the subordinates. When there ought to be a tough choice to make, she would not hesitate like the case with auditors that she entirely replace Path-Goal Theory:

In this principle, the chief is targeted in motivating the individuals around her or him to attain the last word organizations’ goals. (The Leadership Experience. p.77). One instance to show that this was relevant with Anne Mulcahy is that when she met with the one hundred high executives to assess their character and encourage them to do extra for the higher of the company. Ursula Burns had a greater offer at another company and knew the scenario of Xerox but with conversations with Anne Mulcahy, she was satisfied to stay and focus to work tougher. In this meeting, Anne was profitable in motivating the top executives to hyperlink themselves extra towards the company’s targets than to turn around.

Mulcahy’s Core values, traits and characteristics:

Core values are “fundamentals beliefs that a person considers to be important, are comparatively stable over time, have an effect on attitudes and behavior’. (The class PowerPoint). Anne Mulcahy has both finish values and instrumental values. For example, one of her values is that she is extraordinarily loyal to Xerox that she defined herself as the “culture” of it and never accepted any blame to her employees. She had religion that by working together with subordinates, she would accomplish her goals, and she did. She could be very “subborn” as the case described that she never paid consideration to her outdoors advisors to consider bankruptcy. In fact, her robust values forced the

advisors to lastly give up making an attempt to convince her to file for Chapter 11. She believed in team work and inspired workers to be at all times centered. She gave her workers confidence by having open dialogues with them and asking them to contribute their concepts and opinions. She had the extraordinary capability to stay centered even in exhausting time and in occasions of crises. She cared about the workers and their future and rewarded them by all implies that she even “gave all workers their birthdays off”.

Anne’s leadership vision and mission for the organization:
Anne’s had the flexibility to ascertain the method forward for Xerox and its folks. It is unbelievable how she ignored the many calls by “advisors’ to consider bankruptcy. She was so centered and will see the means ahead for Xerox again. In the complete case, there was not a single line that indicates weak point or hesitant in her determination. In fact, it’s the contrary. “Do not even go there.’ Whatever you think the benefits are from a financial standpoint, I think they’re dismal and demoralizing for a company that desires desperately to show around and regain its reputation.”

This says all about her vision of the corporate. Her mission was to make certain that she works exhausting to have Xerox survive for the 95,000 who worked for it. The case says that Anne would sometimes go to three cities in a single single day. This every day efforts was her mission to achieve the last word goal to get bak to Xerox its reputation again. “If this place goes to fail, it is not going to be because Anne Mulcahy slept.” This line says it all about her mission and her strategic management.

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"Ann Mulcahy, Xerox Case Study" StudyScroll, 11 December 2021,

StudyScroll. (2021). Ann Mulcahy, Xerox Case Study [Online]. Available at: [Accessed: 9 June, 2023]

"Ann Mulcahy, Xerox Case Study" StudyScroll, Dec 11, 2021. Accessed Jun 9, 2023.

"Ann Mulcahy, Xerox Case Study" StudyScroll, Dec 11, 2021.

"Ann Mulcahy, Xerox Case Study" StudyScroll, 11-Dec-2021. [Online]. Available: [Accessed: 9-Jun-2023]

StudyScroll. (2021). Ann Mulcahy, Xerox Case Study. [Online]. Available at: [Accessed: 9-Jun-2023]

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