Business Communication

1)
Discuss the scope of business communication? a12 a11
State the principles of business communication? a12
Draw communication process? Discuss the importance of business communication ? s12 What are the principles of business communication? discuss any three of them ? s12 a11 Mention the ways of improving the effectiveness of communication ? a11 Discuss the characteristics of effective communication ? s11 Discuss the process of effective communication ? s11

Mention the 7e’s of business communication ? s11
2)
discuss the types of communication ?a12
explain downward communication with advantages and disadvantages ?a12 Discuss the different situations for considering the written communication as an effective tools? a12 What are the merits of downward communication ? s12

define horizontal communication? briefly discuss the forms of horizontal communication?s12 s11 distinguish between oral communication and written communication ? s12 mention the different means of non-verbal communication with examples ? a11 briefly discuss the forms of upward communication ? a11

discuss the merits and demerits of written communication ? a11 State the demerits of oral communication ? s11
Discuss the merits of downward and upward communication ? s11 3)
What are the barriers to communication ? a12
Write a memorandum asking the employees to use the canteen only during the fixed hour ? a12 Suppose you are a manager of ABC company , write a notice informing the employees about the change in office timings during the Ramadan ?a12 Draft a memorandum to the office staff emphasizing the need of observing punctuality and adhering to lunch hour ? s12 As a secretary of business club , DBA at permanent campus write a notice to arrange a monthly Executive Committee meeting ?

s12 Briefly discuss the parts of a Business Letter with example and its specimen ? a11 s11 Suppose you are a manager of AB Bank Ltd. , CDA avenue. One of your officer , Mr. Abul Kalam has got a promotion as a senior officer, write a letter to congratulate him. A11 Define informal communication. discuss the four predictable pattern of informal communication network ? s11 What are the difference between the formal and informal communication ? s11 Briefly explain the different forms of non verbal communication ? s11

4)
Why business letters is different from personal letters ? briefly discuss the guidelines for writing a social letters? A11 As a sales manager of Otobi Furniture Pvt. Ltd, write a letter of regret to one of your corporate clients by explaining the reasons of delay delivery of their ordered products . a12 Suppose one of your colleagues has been awarded as the best employee of your organization, draft a letter of congratulation to him . a12 As a sales manager of BSRM steel , write a letter of thanks to the purchase manager of Sanmar Properties Ltd for their large order ?

s12 As a manager of Dhaka Bank Ltd Agrabad Branch , write a letter of appreciation to Mr Zakir Hossian – One of your sales executive for his outstanding performance to fulfill the target of bring tk 35 lac as a deposit. S12 Suppose you are a Sales Manager of Credit Card Division of EBL.. one of your sales executives has shown good sales performance by fulfilling his monthly target. Now write a letter of appreciation to recognize his well performance . s11 Short notes: a11

Process of business communication
Formal group vs. informal group
Grapevine
Barriers of effective communication
Sketch the types of business communication