Letter of complain

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20 February 2016

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Wong Kah Yee
Secretary,
28, Jalan Jati,
Taman Bahagia,
56000 Kuala Lumpur

Michael Chan
Manager,
Kuala Lumpur Town Council,
56000 Kuala Lumpur. 7th JANUARY 2014 Dear Sir,
Dissatisfaction With The Condition Of The Apartment

As the secretary of the Residents’ Association of Taman Bahagia, I would like to make a complaint on behalf of the residents of Taman Bahagia about the poor condition of the block of apartment . 2. One of the main problem of the apartment is the lifts are vandalised. There are many leaflets on the walls of the lift. Some of the buttons are also missing. Moreover, the corridors are littered with rubbish. Initially, rubbish was collected three times a week. However, since December last year the garbage collectors have only been coming once a week. Our litter bins are always full of rubbish and we have no choice so we leave the bags of rubbish next to the bins. This causes a terrible stench in our housing area. Furthermore, stray cats and dogs scatter the rubbish in searching for food. This brings very unhealthy environment in the neighbourhood. 3. Furthermore, the drains around our apartment are block and always clogged with rubbish resulting the water becoming stagnant. It is not uncommon to see bottles, dry leaves and plastic bags in these drains. These drains need to be clear as the stagnant water is an ideal breeding ground for mosquitoes. The residents are worried as there had been a sharp increase in dengue cases in the last two months. Besides, there are also limited parking space for residents. This causes cars congesting our streets and a less stressful parking situation. 4. I have some suggestion to solve this problems. You should plan to install security cameras in the lifts. So, we can guard the lifts from being vandalism. The security guard should always patrol around the apartment to avoid this problem happen. The council should also do some surprise checks on cleanliness. So our apartment can maintain the cleanness. Additionally, you should always send officer workers to our apartment to ensure the drains are cleaned regularly. The council should also prepare more parking lot in our apartment for the visitor, so our street outside wouldn’t be so congested. I hope the council will look into our complaints and take prompt and immediately action to solve our problems. Thank you.

Yours faithfully,
Kahyan
(WONG KAH YAN)

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