Managing Human Resources in H&SC
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Rules and regulations:
Plagiarism is presenting somebody else’s work as your own. It includes: copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the procedures set down by the College. Please see your student handbook for further details of what is / isn’t plagiarism.
1 You are required to submit your coursework on-line through online e-learning system http://stponline.org.uk. Detailed information about this is available in the student handbook submission
2 Details of submission procedures and penalty fees can be obtained from Academic Administration or the general student handbook.
3 Late coursework will be accepted by Academic Admin Office and marked according to the guidelines given in your Student Handbook for this year.
4 If you need an extension (even for one day) for a valid reason, you must request one, using a coursework extension request form available from the Academic Admin Office. Do not ask the lecturers responsible for the course – they are not authorised to award an extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.
5 General guidelines for submission of coursework:
a All work must be word-processed and must be of “good” standard.
b Document margins shall not be more than 2.5cm or less than 1.5cm
c Font size in the range of 11 to 14 points distributed to including headings and body text. Preferred typeface to be of a common standard such as Arial or Times New Roman for the main text.
d Any computer files generated such as program code (software), graphic files that form part of the course work must be submitted either online with the documentation.
e The copy of the course work submitted may not be returned to you after marking and you are advised to have your personal copy for your reference. f All work completed, including any software constructed may not be used for any purpose other than the purpose of intended study without prior written permission from St Patrick’s International College. Outcomes and assessment requirements
Assessment criteria for pass
To achieve each outcome a learner must demonstrate the ability to: LO1 Understand processes for recruiting individuals to work in health and social care 1.1 Explain the factors to be considered when planning the recruitment of individuals to work in health and social care
1.2 Explain how relevant legislative and policy frameworks of the home country influence the selection, recruitment and employment of individuals
1.3 Evaluate different approaches that may be used to ensure the selection of the best individuals for work in health and social care LO2 Understand strategies for
building effective teams for
working in health and social
2.1 Explain theories of how individuals interact in groups in relation to the types of teams that work in health and social care
2.2 Evaluate approaches that may be used to develop effective team working in health and social care LO3 Understand systems for
monitoring and promoting
the development of
individuals working in health
and social care
3.1 Explain ways in which the performance of individuals working in health and social care can be monitored
3.2 Assess how individual training and development needs can be identified
3.3 Analyse different strategies for promoting the continuing development of individuals in the health and social care workplace LO4 Understand approaches for managing people working in health and social care.
4.1 Explain theories of leadership that apply to the health and social care workplace
4.2 Analyse how working relationships may be managed
4.3 Evaluate how own development has been influenced by management approaches encountered in own experience.
Case Scenario – St – Patrick’s Nursing Home
You have recently been appointed as a trainee Human Resources Officer at St-Patrick’s Nursing Home located in central London. During the first formal meeting with the Board of Directors you were told about the recent expansion of the nursing home by your HR Director. You were also informed about the various problems that St Patrick’s Nursing Home have been experiencing, such as the high rate of employee turnover(caused by low pay, poor working conditions, long hours, not enough benefits or a negative atmosphere from management, fixed/inflexible contracts; inadequate salaries; recruitment based on favoritismetc.). Alsocomplaints from residents and families about the quality of care, and staff errors due toInsufficient knowledge or application of clinical-care standards and protocols; lack ofguidelines; inadequate supervisionthat compromised the safety and efficiency of care. The HR Director is under pressure to increase staff retention in order to reduce future training and recruitment costs. She believes that the current recruitment and selection policies of St-Patrick’s Nursing Home are partly responsible for the turnover problem. The HR Director also suggested that care workers’ performance, satisfaction and commitment to the organisation depend on collaborative team-working. She mentioned that staff members were often blamed for not communicating important messages to one another whilst on shift, not handing over effectively at the end of their shift, and coming to work “just to do their shift and go home”.
As part of your job, you are required to ensure that the recruitment planning and selection approaches are used effectively and that the relevant legislative and policy framework of the home country are implemented during this process; andprepare a comprehensive and appropriate Performance Evaluation Plan for all of the employees working in your organisation; also you should to make some recommendations on the types of training nursing staff will require considering their current level of competence and future development requirements. At the end of the training, the employees will acquire the knowledge and skills to enable them apply the core standards set by the Care Quality Commission. You have been asked by your boss to arrange a training session for the care staff in order to enlighten them about the techniques and leadership skills that you have used and applied over the period of time in managing and leading people at the workplace, and which they can apply to their roles. Your training session also needs to educate them about the relevance and application of different leadership theories in leading people and managing relationships with peers and subordinates. Finally, make them aware how you have been continuously updating your knowledge and developing yourself throughout, and what the benefits of ‘investing in yourself’ were. A grand party would be organizedby your HR director praising all your hard work and achievements you would have accomplished in a short span of time working at St-Patrick’s Nursing Home. More information can be accessed from the following websites: www.CQC.org.uk., www.legislation.gov.uk, www.acas.org.uk, www.cipd.co.uk
Based on the scenario above you are required to complete an ESSAY of 3,000 words (this is an indicative word limit).You should refer to the assessment criteria and the relevant unit content, when preparing your evidence of assessment. The essay is formed of the following four sections below which relate to the learning outcomes. Learning Outcome 1 (1.1, 1.2, 1.3)
1.1 Explain the factors that need to be considered when planning the recruitment of individuals to work at St-Patrick’s Nursing Home. (M1) 1.2 Explain how relevant legislative and policy frameworks of the home country influence the selection, recruitment and employment of individuals to work in St-Patrick’s Nursing Home(M1 and D1) 1.3 Evaluate the different approaches that may be used to ensure the selection of the best individuals, and make recommendations for St-Patrick’s Nursing Home (M1 and D1) Learning Outcome 2 (2.1, 2.2)
2.1 Explain the theories of how individuals interact in groups in relation to the types of teams that work in health and social care (M2 and D2) 2.2 Evaluate the approaches that may be used by staff at different levels to develop and promote effective team working at St-Patrick’s Nursing Home (M2 and D2)
Learning Outcome 3 (3.1, 3.2, 3.3,)
3.1 Explain the ways in which the performance of individuals working in health and social care can be appraised(M3 and D3) 3.2 Assess of how individual training and development needs can be identified at St-Patrick’s
Nursing Home (M3 and D3) 3.3 Analyse the different strategies for promoting the continuing development of individuals in the health and social care workplace (M3 and D3)
Learning Outcome 4 (4.1, 4.2, 4.3,)
4.1 Explain theories of leadership that apply to the health and social care workplace (M2 and D2) 4.2 Analyse how working relationships may be managed at St-Patrick’s Nursing Home (M3)
4.3Evaluate how your own development has been influenced by management approaches that you encountered in your own experience (M3 and D3)
How and why will formative assessment take place?
Formative assessment will take place to advise you on your progress within the term (during 4th and 8th week) and the ways in which you could improve before the final (summative) submission. The feedback is for your benefit and is not part of your final grade for the unit. Formative feedback may however not be as detailed as the final feedback you receive, and may be in verbal and/or written form (at the teacher’s discretion). You will be asked to submit your work for formative feedbackin electronic form to your teacher or as hard copy, to which you will receive verbal and/or written feedback.
Final (Summative) Submission
You need to submit all of the documents relating to your final assignment covering all learning outcomes i.e. LO1, LO2, LO3 and LO4 via stponline.co.uk on or before 12TH April 2014 latest by 23:55.
Contextualised Indicative characteristics (All the characteristics need to be achieved)
Identify and apply strategies to find appropriate solutions
Complex problems with more than one variable have beenexplored. Has demonstrated an understanding of therelevant legislation and policies framework of the home country andknowledge of the different approachesthat may be used to ensure the selection of the best individuals to work in health and social careLO 1.1 1.2,1.3
Select/design and apply appropriate methods/techniques
The application of relevant theories, techniques and methods, and also justifying all sources of information. Has shown the understanding of the Leadership and team theories and applied them by developing the effective team and workingrelations.LO2.1,2.2,LO4.1
Present and communicate appropriate findings
The appropriate structure and approach has been used
Has identified the appropriate method of performance appraisal and evaluated the correct staff training and development needsLO3.1, 3.2
Contextualised Indicative characteristics (All the characteristics need to be achieved)
Use critical reflection to evaluate own work and justify valid conclusions Conclusions have been arrived at through synthesis of ideas and have been justified Has critically evaluated their work and drawn conclusions with justification on how the conclusions were arrived at in relation to the different approaches used to ensure the selection of the best individuals for work in health and social careLO 1.3
Take responsibility of managing and organising activities
Independent thinking has been demonstrated and all activities have been managed. Has applied the different leadership and team theories for team management and workingrelationships.LO4.1 4.2
Demonstrate convergent/lateral/creative thinking
Self-evaluation has taken place.
Has critically evaluatedhow their own development has been influenced by management approaches. LO4.3