Promote communication in health and social care

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19 March 2016

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1.1 Identify the different reasons people communicate:

To share thoughts;
To share information;
To express feelings;
To share ideas;
To build relationships;
To create effective communication;
To gain reassurance and acknowledgment;

People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued.

1.2 Explain how communication affects relationship in the work setting:

Communication is very important because without communication lots Of misunderstanding would happen. Communication is a fundamental relationship-building skill in the workplace. If people don’t communicate well they limit their ability to connect, can create conflict. Good communication skills are essential, because they help them to develop relationships and demonstrate that they care. Helps to build trust and relationships. Also it encourages participation, create equality, promote empathy and share understanding.

2.1 Observation

2.2 Describe the factors to consider when promoting effective communication.

There are many factors to consider when trying promoting effective communication. There are some of them. Disabilities such as:
Hearing loss, impaired vision, mobility problems or speech impairment. Environment: Environment is very important factor to consider as well. Ensure the lights, air, temperature, noise and crowd.

2.3 Observation
2.4 Observation

3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways:

Communication can be different when related with people from different backgrounds. Communication can be interpreted different ways depending of the person you are talking with. It can be because they don’t speak English, are from a different country or they may not understand you. Communication can be used in many ways by using different methods. Verbal language or non-verbal language such as:


Tone of voice
Language used.

People from different backgrounds can use communication by being confident. This shows their personality and will help the communication between them and others around. Different backgrounds of different people can cause misunderstandings when using communication. Therefore cause conflicts.

It is important to understand that people who do come from different backgrounds may have different ways of communicating and they may even interpret the way others communicate unexpectedly different.

3.2 Identify barriers to effective communication

There are many barriers for effective communication stereotyping is one. When an individual has a preconception about another individual, it makes it difficult for the individual not to see the other’s communication as a prejudice. Not understanding or being aware of an individual’s needs, wishes, beliefs, values and culture. Not making communication aids available or checking they are working

A noisy environment

A lack of privacy
Not allowing sufficient time to listen.

3.3 Observation
3.4 Observation

3.5 Explain how to access extra support or services to enable individuals to communicate effectively:

Looking for specialties organisations such as:
Individual’s family/friends
Social worker
Specialist nurse
Support groups

4.1 Explain the meaning of the term confidentiality:

It means keep information private and safe. It can include that you would have to passing on private information with the permission individual’s permission or only passing on information without the individual’s permission to others, who have a right to it or need to know it.

4.2 Observation:
4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns:

Breaching a confidence
Not respecting the individual’s rights to privacy
Putting the rights of others before those of the individual

Safeguarding issues.

Cite this page

Promote communication in health and social care. (19 March 2016). Retrieved from

"Promote communication in health and social care" StudyScroll, 19 March 2016,

StudyScroll. (2016). Promote communication in health and social care [Online]. Available at: [Accessed: 29 September, 2023]

"Promote communication in health and social care" StudyScroll, Mar 19, 2016. Accessed Sep 29, 2023.

"Promote communication in health and social care" StudyScroll, Mar 19, 2016.

"Promote communication in health and social care" StudyScroll, 19-Mar-2016. [Online]. Available: [Accessed: 29-Sep-2023]

StudyScroll. (2016). Promote communication in health and social care. [Online]. Available at: [Accessed: 29-Sep-2023]

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