Role of Communication

Victoria Climbie case of abuse shocked the nation, and still has an effect on people of today. Victoria was given 12 opportunities to put a stop to the torture which involved starvation, cigarette burns, repetitive beatings with bike chains and belt buckles, and hammer blows to her toes. But because of the lack of effective communication between provisions such as the social worker, Lisa Arthurworrey, and many hospitals, her body had given up on her due to over 120 injuries. Victoria aged 8 died. This case has made sure effective communication is used in all aspects of jobs, even down to supermarkets. It is extremely vital, so that there is no misunderstanding and achieving productivity and maintaining strong working relationships in an environment.

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Team communication
Team communication is essential tool to a workplace, because information may have to be passed to another member of the team. Tuckman broke down the process of team communication. His theory insured that group interaction was effective how to build trust within groups. (Forming, Storming, Norming, Performing and Adjourning.) There are both advantages and disadvantages of group communication which includes: Advantages

A group can share responsibilities
Groups can improve decision making and problem solving, as a variety of knowledge and skills of different people are in place.
More respect and consideration are used.
Power struggles and battles break out surrounding the group, following-on in a failure of purpose and effectiveness. The group may lose concentration on the main goal and the outcome can have no real meaning or benefit.
There could be a lot of conflict between individuals about who takes on what role/ responsibility for example.

My experience of team communication happens a lot, because I am still in education, so I am asked to take part in a lot of group task work. For example my teacher asked the class to get in groups of people we don’t normally work with and make a poster. She also added that “The group with the best poster will receive an award.” Automatically all members of the class become competitive. After picking our groups, the conversation is very forced to begin with, also being off target. But then slowly building confidence all member of the group understand the task and begin to share their ideas. Then coming to the decision, on the best suggestion and whose role is whose.

Interpersonal Interaction

Interpersonal interaction is important to a health care environment, because it shows your understanding of a person, and how to conduct yourself around them.

There are many types of interpersonal interaction, such as speech and language. Language is very important to any health and social care career, because there are many different people with different backgrounds and upbringings. For example hospitals, there’s is a lot of people from different nations and English might not be their first language, so being able to provide interrupters or booklets in their language is essential for the patients to knows what the doctor or nurse it about to do, so the patient can agree for the procedure to be carried out. Non-verbal communication is another effective way of interpersonal interaction because it emphasise your attitude towards someone, or vice versa. Even ignoring someone is still communicating. We can also communicate non-verbally through touch. Care professionals are restricted where and how they touch others, to assure there is no sexual desire. Touch is a way to communicate encouragement and empathy in care circumstances.


There is different forms of communication such as texting, written, oral signing. Signing is non-verbal way of communicating. Signed language is using hand gestures in order to communicate with people who don’t have the ability to use verbal communication due to learning disabilities. Music is another way of passing of messages for example… if you visit the YouTube website and search ‘Melting pot blue mink’ you will come across a song which has a strong message about how the world should be. The base of the song is that the world would be prefect if everyone was mixed races.

Michael Argyle theory was about a clear effective communication cycle in a two-way process. Speaking and listening is one of the elements that allow the communication to work effectively. But factors such as cultural differences, different upbringings and languages barriers can affect the flow of the one-two-one communication cycle. I use the one-two-one communication nearly every minute of the day weather it’s a short or long conversation. For example I had a one on one conversation in a interview, during interview asking me questions. ‘Why do you think you would suit this role more then another person?’ ‘I believe I am best suited for this role because, I am hard working, organised and most importantly friendly.’ ‘What sort of hours and days would you prefer to do?’

‘Well I attend college on Wednesday to Friday so i would not be able to work those days. But I am willing to work all hours on Monday, Tuesday, Saturday and Sunday.’ ‘Alright. Thank you, I will give you a ring during this week’ ‘Okay. Thank you.’

This is a good example of Michael Argyle theory as we allowed the turn-taking pattern to occur smoothly. Alternative communication Alternative communication is to change the method of communicating to suit a person needs. For example in an elderly care home, you will have a variety of people from different cultural backgrounds who do not speak English. The care home provides food and drinks, also allowing the patients to pick what they prefer to eat. But the catch is that the menu is in English, and it will be a lot of work to write the menu in all languages. So the care home has provided pictures in order for everyone to understand what is on the menu and what the patient wants. Another alternative way of communicating is using Braille. Someone could be blind in one eye, and would find it easier to use a Braille to know what the other person is trying to communicate to them.

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