Ticketing Offices is an office of Transportation Company, theatrical or entertainment enterprise or ticket agency where tickets are sold and reservation made. A Computer Reservations System or central reservation system (CRS) is a computerized system used to store and retrieve information and conduct transactions related to air travel. Originally designed and operated by airlines, CRSes were later extended for the use of travel agencies. Major CRS operations that book and sell tickets for multiple airlines are known as Global Distribution Systems (GDS).
Airlines have divested most of their direct holdings to dedicated GDS companies, who make their systems accessible to consumers through Internet gateways. Modern GDSes typically allow users to book airline tickets as well as activities and tours. Electronic Ticketing in the airline industry was devised in about 1994. E-ticketing has largely replaced the older multi-layered paper ticketing systems, and since 1 June 2008, it has been mandatory for IATA members.
Where paper tickets are still available, some airlines charge a fee for issuing paper tickets. When a reservation is confirmed, the airline keeps a record of the booking in its computer reservations system. Customers can print out or are provided with a copy of their e-ticket itinerary receipt which contains the record locator or reservation number and the e-ticket number. It is possible to print multiple copies of an e-ticket itinerary receipt.
An airfare is the price a passenger pays in order to travel by air. The types of fares, rules and restrictions, taxes, etc., are all components that complicate the price involved for a passenger to fly from one place to another. Fares are most often based on one-way or round-trip travel. Fares may be published, unpublished and/or negotiated fares (corporations, or government agencies/organizations may have fares negotiated with an airline at a lower rate). Unpublished fares are also known as consolidated fares and are offered by consolidators and bucket shops.
Objectives of the Study
The general objective of the study is to determine the contribution of ticketing offices on the influx of tourist in Davao City. Specifically the study aims to:
1. Different ticketing offices in Davao City and the services offered 2. Find out the tourist arrival (2012-2013) in Davao City
3. Determine the advantages of ticketing offices in Davao City. 4. Find out the elicit suggestions of respondents
1. Different ticketing offices in Davao City and the services offered. 2. Found out the tourist arrival (2012-2013) in Davao City
3. Determined the advantages of ticketing offices in Davao City. 4. Found out the elicit suggestions of respondents.
Scope & Limitation of the Study
This study limited only the contribution of ticketing offices in airline company on the influx of tourist in Davao City, their tourist arrival 2012-2013, the advantages of the ticketing offices and find out the elicit suggestions of travelers as respondents.
Time & Place of the Study
This study entitled “Ticketing Offices: Its Contribution to the Influx of Tourist in Davao City” will be conducted in the City, Southern Mindanao, Philippines. From September to October 2013.
Definition of Terms
Airline ticket – is a document, issued by an airline or a travel agency, to confirm that an individual has purchased a seat on a flight on an aircraft. This document is then used to obtain a boarding pass, at the airport. Then with the boarding pass and the attached ticket, the passenger is allowed to board the aircraft.
There are two sorts of airline tickets – the older style with coupons now referred to as a paper ticket, and the now more common electronic ticket usually referred to as an e-ticket. Electronic ticket – an electronic form of an airline ticket Influx – an arrival or entry of large numbers of people or things Tourist – a person who is traveling, especially for pleasure.
TICKETING OFFICES: IT’S CONTRIBUTION OF THE INFUX OF TOURIST IN DAVAO CITY
SHAHONEY D. DIWAN
A Thesis Outline Submitted to the Department of International Hospitality, Travel and Tourism Management, College of Human Ecology and Food Sciences, University of Southern Mindanao, Kabacan, Cotabato, in Partial, Fulfilment of the Requirements for the Degree of BACHELOR OF SCIENCE IN TRAVEL MANAGEMENT
Republic of the Philippines
UNIVERSITY OF SOUTHERN MINDANAO
COLLEGE OF HUMAN ECOLOGY AND FOOD SCIENCES
APPROVAL OF THESIS OUTLINE
Name: SHAHONEY D. DIWAN Degree Sought: BS IN TRAVEL MANAGEMENT Thesis Title: TICKETING OFFICES: IT’S CONTRIBUTION OF THE INFLUX OF TOURIST IN DAVAO CITY. APPROVED BY THE GUIDANCE COMMITTEE
Adviser Department Statistician Date Date Department Chairperson Dept. Research Coordinator Date Date College Research Coordinator Dean Date Date Study No.: ________
Recorded by: ________
Director for Research & Development
Index No.: _______
Recorded by: _______
The thesis outline attached here to entitled “TICKETING OFFICES: ITS CONTRIBUTION OF THE INFLUX OF TOURIST IN DAVAO CITY”, prepared and submitted by SHAHONEY D. DIWAN, in partial fulfilled of the requirements for the degree of Bachelor of Science in Travel Management, is here by accepted.
Accepted as a partial fulfilled of the requirements for the degree of Bachelor of Science in Travel Management.
Research Coordinator, CHEFS
TABLE OF CONTENTS
Approval of Thesis Outline
Table of Contents
List of Dummy Tables
List of Appendices
Significance of the Study
Objectives of the Study
Scope and Limitation of the Study
Time and Place of the Study
Definition of Terms
MATERIALS AND METHODS
Location of the Study
Respondents of the Study
Data Gathering Procedure
LIST OF TABLES
Ticketing Offices in Davao City and the services offered
Tourist Arrival (2012-2013)
Advantages of Ticketing Offices
Elicit suggestions of respondents
LIST OF FIGURES
The Location of Davao City
LIST OF APPENDICES
Letter of Application for Thesis Adviser
Letter of Application for Thesis Title
Letter of Permission to the Manager/owner
Schedule of Research Activities
Improve productivity with transparent, traceable and flexible ticketing Airlines are well aware of the need to evolve sales activities and harness the advantage of paperless, electronic ticketing. SITA’s Ticketing improves your airline’s productivity by reducing document issue times by automatically generating travel documents in multiple formats with minimal errors.
Ticketing also gives you full control over your electronic miscellaneous document (EMD) products. SITA’s Ticketing enables to you use EMDs to generate substantially higher revenues by selling ancillary service products.
SITA’s Ticketing lets you save costs and boost revenue with real-time sales reporting technology that displays detailed revenue generation indexes. Ticketing collates up-to-date, accurate and detailed sales activity and financial reports from your entire airline, all ticket agents and independent sales offices.
The e-ticket database is separate from the airline’s reservation database. With SITA’s Ticketing,e-tickets can be sold by the airline, a global distribution system or an interline partner. SITA’s Ticketing makes e-tickets independently accessible and unlike paper documents, it tracks the use of the ticket.
Ticketing is a part of SITA’s Horizon portfolio and is an industry compliant
platform designed for airlines using SITA Reservations. SITA Ticketing is also designed to meet IATA’s standard traffic documents (STD) format.
SITA’s Ticketing provides the following benefits.
Expedited and less expensive passenger transactions
Improved accuracy and legibility
Increased customer retention
Ability to meet changing demands of your business environment Ensured compliance with International Air Transport Association (IATA) and Air Transport Association (ATA) standards
E-ticketing provides the following benefits.
Saves money by eliminating paper and postage-related costs
Promotes low cost distribution channels, such as airline Web sites Enhances passenger handling with automation for example, using kiosks, the Internet and mobile phones
Increased productivity and control
Maximizes agent productivity by turning call centres into revenue centres Eliminates lost and stolen tickets
Reduces the opportunities for fraud
Improved service delivery
Supports alliance and partner airline interline e-ticketing requirements Ticket changes and/or refund requests are processed more easily Supports ground handling options (i.e., where your airline is ground handled)
Ticketing offers a wide range of features to improve the productivity of both ticketing and financial management. Multiple ticket formats can be generated automatically (e.g., TAT, OPTAT, ATB2, OPTATB and electronic tickets) Automated Ticket and Boarding pass 2 (ATB2) functionality includes credit card charge forms, itinerary and address cards ATB2 coupons, with encoded magnetic strips, may be read at check-in and/or used to read ticket data at revenue accounting
Electronic tickets may be sold by partner airlines and global distribution systems for both online and interline itineraries Conjunction tickets are issued automatically and an itinerary of up to 20 segments may be issued Easy-to-use document issuance screens are provided for user guidance Multiple printer types are supported allowing you to use your own choice of equipment and vendor The system also has state-of-the-art interfaces to Reservations and Airfare Financial intelligence
Ticketing also offers on-demand and automated printing of management reports. These include: Sales summaries of agent and office productivity Sales reports including refund and exchange information Real-time financial data can be electronically distributed as required, based on specified financial periods. Financial data can also be reported to the bank settlement plan (BSP) or in-house system based on specified or user-defined financial periods. SITA Global Services (SGS)
Ticketing is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world. Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.
SITA was a pioneer in international telecommunications for the air transport industry and has continued to operate at the forefront of technology. From its foundation as Société Internationale de Télécommunications Aéronautiques, SITA has aimed to bring airlines’ existing air transport communications facilities together.
This allows organizations and the wider industry to take advantage of shared infrastructure cost efficiencies. SITA now serves around 450 members worldwide. These members include airlines, airports, aerospace companies, GDSs, air traffic management organizations, air freight businesses, governments and international organizations.
Biggest Savings: You are guaranteed the best price on your seats. Best Seat Location: We reserve the best available seat locations for you, our Season Ticket Holder. Exclusive Access: Receive behind-the-scenes tours and access to front office and team personnel through exclusive Season Ticket Holder Events. Ticket Usage Flexibility: With our flexible ticket policies, you are able to exchange, re-sell, or donate any unused ticket. First Class Customer Service: Your dedicated Season Ticket Service Account Manager provides you a single point of contact to assist you with your account.