Total Quality Management and ISO

In our discussion we will be discussing how TQM and ISO could be used to improve the organization and the challenges and benefits that come with using these tools. We will discuss the Quality Control department as it pertains and relates to ISO and TQM.

What are TQM and ISO?

ISO is a management system that creates to monitor the functions and data of an organization that works on monitoring basis to understand the proper balance required. It describes the functions and actions that have the minimum standard of quality systems. It is a tool to implement TQM, with basic requirements such as audit purposes.

TQM is a management system known as Total Quality Management. This system works on employees who participate in the program regularly and ensures the tools and technologies are managed within the departments. It focuses on searching the maximum results and how to achieve them.

How might TQM and ISO be used to improve an organization?

There are several ways in which TQM and ISO can be used to improve an organization. TQM helps organizations to involve themselves with the entire process, a veritable “birds eye view” that involves leadership in the whole process and in the proper way. TQM lends itself to more practical and tactical means of managing. The main focus of TQM is to improve overall consumer satisfaction by promoting consistency in performance and thereby meeting expectations with the same consistency. “TQM provides the quality assurance that customers will get what they expect, as well as a process for managing unsatisfied customers, make needed corrections and prevent similar re-occurrences” (, 2014). Research shows conclusively that the implementation of TQM improves standards in the workforce and overall output. By focusing on internal processes, TQM enables organizations to determine how their processes align to produce desirable outcomes in a consistent manner while using resources efficiently.

ISO helps organizations with the overall management process and uses more sophisticated means of data collection and analysis. ISO standards provide a model for positioning a management system. Similar to TQM, these strategies focus on a more efficient use of resources while improving risk management strategies. The focus is customer satisfaction in a delivery system that is consistent. By setting up a system of audits, there are frequent checks on performance in every day operations. A basic tenant of ISO is that unsupervised workers produce lower quality outputs. By frequently monitoring, auditing and evaluating performance, the ISO model helps an organization to strategize in providing real time feedback and performance improvement. ISO helps to offer a blueprint for the support of workers so that they may produce higher quality work.

What are the benefits and challenges each?

IS 9000-The benefits of IS 9000 is the focus on how they do business. There are procedures and work instructions that are documented for continuous improvement. For instance, the continuous improvements are corrective and preventative measures, employee morale, customer satisfaction, reduced problems, better products and services, improved profits, and improved communications. The challenges of IS 9000 is the cost. The cost is not cheap. There is IS 9000 certification process that does not end with the final initial certification. It can lead to unforeseen expenses.

TQM- The benefits of total quality management is the cost reduction, customer satisfaction, defect reduction, and morale. TQM works best in a company where it is supported by management, then implemented by employee teams to prevent errors from occurring.

There are challenges of TQM such as competitive markets, bad attitudes from management, lack of customer focus, inadequate resources and poor planning.

What is the role of a Quality Control department in relation to either TQM or ISO?

Total quality management and quality together managed the entire production process to produce a great quality product. TQM consists of continuous improvement activities that involves every member of a company, but more specifically, the quality control department in an effort to improve performance at every level. The U.S. Department of Defense states that improved performance is directed toward satisfying such cross functional goals as quality, cost, schedule, missing, need and suitability.

TQM integrates fundamental management techniques, existing improvement efforts and technical tools under a disciplined approach focused on continuous process improvement (2014). The Quality Control department plays an integral part in helping to make this process run smoothly because the department encompasses the underlying idea of productivity initiatives that increase profit by improving the product.


Through out our research we have discussed what TQM and ISO is and how it affects organizations. In the business world each and every company has to implement a system that allows the company to provide a more efficient process, which also has a consumer concentration but does not loose sight of the business strategies. With this system in place it allows the company to improve on areas of risk, and monitors and checks the everyday performance levels. As with any system there are benefits and challenges but it has been proven by research that companies that utilize these systems have a better success rate, even happier employees. In order for a company to be successful and take accountability for their products and services TQM and ISO are systems that are worth integrating into the company.

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